AI Plugin Development for Bitrix24
Bitrix24 is a CRM/ERP platform. AI plugin adds chat bots, automated deal analysis, lead scoring, and customer support automation. Integration via Bitrix24 REST API and JavaScript widget framework.
Architecture
- Webhook handler for CRM events
- Claude API for AI responses
- Redis for conversation history
- REST API for custom commands
Integration Points
- CRM card: AI analysis of deal data
- Chat: AI-powered customer support
- Lead scoring: ML-based qualification
- Email: auto-reply drafts
Timeline
- Basic REST integration: 3–5 days
- CRM event handlers: 3–5 days
- Chat interface: 2–3 days
- Analytics dashboard: 1 week







