Development of AI Chatbot for Restaurants and Food Delivery
Restaurant bot takes orders, answers menu questions, handles table reservations, and tracks delivery. Main value — speed and 24/7 availability without call-center.
Functionality
Order Taking: bot knows menu, can recommend dishes, collects order, accepts payment, sends to kitchen. For delivery: checks address (in delivery zone?), calculates cost and time.
Reservations: date, time, number of guests, special requests (window seat, high chair, allergies). Integration with booking system (iiko, R-Keeper, Poster).
Menu Navigation: "What do you have gluten-free?", "Most popular hot dish", "Show lunch specials" — bot responds structurally with prices and photos.
Integration with POS Systems
iiko API / R-Keeper WebHooks: current menu (real-time stop list), order creation, status. Without integration, bot takes orders "blind" — bad UX. Stop list must sync in real-time: if dish runs out, bot doesn't offer it.
Delivery Tracking
Integration with logistics (Yandex.Eats API, Delivery Club API, custom system): order status, courier location, estimated arrival time. Proactive notifications: "Courier departed", "Courier arrives in 5 minutes".
Metrics: % orders via bot vs phone, average check (bot can recommend add-ons), conversion from menu request to order.