Development of AI Chatbot for Service Industry (Booking, Information)
Chatbot for service industry automates appointment booking, provides service information, and manages schedule — all through dialog, without form transition or phone call.
Key Scenarios
Service Booking: customer selects service, specialist (if needed), date and time. Bot checks real-time availability, creates booking, sends confirmation.
Rescheduling/Cancellation: customer notifies, bot offers alternative slots, updates booking. Automatic reminders at 24 hours and 2 hours.
Information: service descriptions, pricing, procedure preparation, address and parking. Answers from knowledge base.
Integration with Booking Systems
Ready integrations: YClients, YCLIENTS API, Bitrix24 (CRM), AmoCRM, Calendly, Google Calendar. Key operations:
- Get free slots (
get_availability) - Create booking (
create_booking) - Update/cancel (
update_booking,cancel_booking) - Get customer history (
get_customer_history)
Conversational Flow for Booking
Customer: "I want to book a haircut"
Bot: "Which specialist do you prefer? We have Anna, Marina, and Dmitry."
Customer: "Doesn't matter, who's free on Saturday"
Bot: "Saturday slots available: 10:00 (Anna), 12:30 (Dmitry), 15:00 (Marina).
What time works?"
Customer: "12:30"
Bot: "Booked you with Dmitry on Saturday, March 15 at 12:30.
Booking #1847. I'll remind you a day before your visit."
Handling Changes
Exception management: no available slots → waitlist + notification when free. Specialist sick → automatic customer notification + alternative offers.
Reminders and Remarketing
Notification series: confirmation immediately, reminder at 24 hours, at 2 hours. After visit: review request after 24 hours, reminder about next visit in X weeks (adjustable per service). Reactivation: customer absent 3 months → personalized offer.