Real-Time Agent Assist AI System

We design and deploy artificial intelligence systems: from prototype to production-ready solutions. Our team combines expertise in machine learning, data engineering and MLOps to make AI work not in the lab, but in real business.
8+Years of work900+Completed projects100+In house employees19+Partners
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Real-Time Agent Assist AI System
Complex
~1-2 weeks
FAQ
AI Development Areas
AI Solution Development Stages
Latest works
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Development of AI Agent Assist System (Real-Time Operator Suggestions)

Agent Assist listens to the conversation in real-time and displays suggestions on the operator's screen: answers to customer questions, next script steps, warnings about negative sentiment. Reduces AHT by 15–25%, increases FCR by 8–12%.

Agent Assist Architecture

Call Audio → STT (Streaming) → NLU Pipeline → Suggestions Engine → Operator UI
                ↓                    ↓                ↓
          Live Transcript      Intent/Entities    Knowledge Base
          (100–300ms)                             CRM Context
                                                 Script State

Timeline: Agent Assist with KB and real-time STT — 6–8 weeks. With full CRM integration and A/B tests — 3–4 months.