Development of AI Appointment Reminder Autocall System
Appointment reminders reduce no-show rate from 20–35% to 5–10%. For clinics, salons, car services, this directly saves revenue. The AI bot does it automatically without admin overhead.
Reminder Schedule
Medical appointments: 2 days before, 4 hours before, 2 hours before Beauty salons: 1 day before, 3 hours before Service centers: 24 hours before, 2 hours before
Reminder Scripts
Long reminder (2+ days before): "Good day, {name}! Reminding you of your appointment with {specialist} in 2 days at {time}..."
Final reminder (same day): "Hello, {name}! Reminder of your visit today at {time} with {specialist}..."
Response Handling
- Confirm: update calendar
- Reschedule: offer available slots
- Cancel: remove, notify specialist
Economics
- 100 appointments/day × 25% no-show = 25 empty slots
- 1 slot = 2000 RUB revenue
- Reducing no-show to 8% = +17 slots × 2000 = 34k RUB/day
Timeline: system for one appointment type — 2 weeks. Multi-specialized — 4–6 weeks.