Bitrix24-Jira Integration
If your managers use Bitrix24 for planning and developers rely on Jira for execution, data inevitably diverges. Tasks are duplicated, statuses mismatch, and managers constantly switch between systems. Our middleware synchronizes both environments in real time: changes in Bitrix24 instantly reflect in Jira and vice versa. With over 5 years of Bitrix24 integration experience, we provide a reliable solution with zero data loss. The integration works for any version: cloud and on-premise Bitrix24, Jira Cloud, Server, and Data Center.
How Synchronization Works
The integration is built on bidirectional exchange via REST APIs of both systems. The middleware processes events and transforms data from one system's format to the other. A mapping table links task and user IDs — without it, the systems cannot communicate.
B24 Task → Webhook → Middleware → Jira REST API → Issue
Jira Issue → Jira Webhook → Middleware → B24 REST API → Task
Field Mapping
Fields differ between systems. The middleware translates them according to predefined rules.
| Bitrix24 Field |
Jira Field |
Notes |
| TITLE |
summary |
Direct mapping |
| DESCRIPTION |
description |
HTML ↔ ADF conversion |
| RESPONSIBLE_ID |
assignee |
Via user mapping table |
| CREATED_BY |
reporter |
Same |
| DEADLINE |
duedate |
ISO 8601 date format |
| PRIORITY |
priority.id |
Value mapping |
| STATUS |
status.id |
Configurable mapping table |
| GROUP_ID |
project.key |
Project to project |
| UF_* |
customfield_* |
Custom per project |
Description conversion is non‑trivial. Bitrix24 stores descriptions as HTML, Jira uses ADF (a JSON tree). The middleware parses HTML, converts it into ADF nodes, and vice versa.
Why Loop Happens and How to Avoid It
If the source is not tracked, an update from one system triggers an update in the other — infinitely. We solve this by marking: the middleware writes a flag UF_SYNC_SOURCE = "jira" to the Bitrix24 task or customfield_sync_source = "b24" to the Jira issue. Upon receiving a webhook, the middleware checks the flag and skips its own updates. The flag is cleared after 5 seconds by a cron job.
Status Mapping
Jira workflows and Bitrix24 stages are unique to each team. The middleware uses a configurable mapping table:
| Bitrix24 Status |
Jira Status |
Direction |
| New (2) |
To Do |
↔ |
| In Progress (3) |
In Progress |
↔ |
| Awaiting Control (4) |
In Review |
B24 → Jira |
| On Hold (6) |
On Hold |
↔ |
| Completed (5) |
Done |
↔ |
| — |
QA Testing |
Jira → B24 |
Jira transitions require calling POST /rest/api/3/issue/{id}/transitions with the specific transition ID. The middleware fetches available transitions and executes the appropriate one.
Webhook Subscriptions
On the Bitrix24 side, we register handlers via event.bind (see Bitrix24 REST API):
-
ONTASKADD — new task → create issue
-
ONTASKUPDATE — update → update issue
-
ONTASKCOMMENTADD — comment → comment on issue
-
ONTASKDELETE — deletion → close/delete issue
On the Jira side, via system webhooks:
-
jira:issue_created → new Bitrix24 task
-
jira:issue_updated → update task
-
comment_created → comment on task
Each webhook carries a full payload. The middleware extracts changed fields from changelog.items (Jira) or compares with a stored copy (Bitrix24, where changelog is unavailable).
Comment Synchronization
Comments are passed both ways with author attribution. From Bitrix24 to Jira: POST /rest/api/3/issue/{id}/comment with ADF conversion. From Jira to Bitrix24: task.commentitem.add with an author name prefix. Attachments are downloaded and uploaded via file APIs.
Initial Migration
Before enabling sync, we migrate existing tasks. A utility exports data from Bitrix24 in batches via tasks.task.list, creates issues in Jira using bulk API, then performs reverse export. After migration, webhooks are enabled for real‑time sync.
Concrete Case
On a project for a mid‑sized software company, we integrated 12 Bitrix24 projects with 8 Jira projects. The team had 30+ custom fields and complex workflow with 10 statuses. After implementing our middleware, task duplication dropped to zero, and status mismatch was eliminated. The daily time spent on manual synchronization (about 2 hours per project manager) was cut down to zero. The integration handled up to 500 task updates per hour without any delays.
What Our Work Includes
- Middleware deployment on your server or cloud
- Field and status mapping tailored to your workflow
- Integration with authorization systems (OAuth 2.0, tokens)
- Comment and attachment synchronization
- Loop protection
- Initial task migration
- User mapping between systems
- Monitoring and logging
- Documentation and team training
- Integration warranty
Timelines and Pricing
Basic integration setup takes 3 to 7 days. The duration depends on mapping complexity, number of fields, and required customizations. Cost is calculated individually after project assessment — reach out to us, and we'll send you a commercial proposal within 24 hours.
Automatic synchronization reduces data duplication effort by 10 times compared to manual entry. The project pays for itself within the first months of use. Our experience — over 5 years and 15+ Bitrix24 integration deployments — confirms the reliability of the solution. Contact us to discuss your task.
How a corporate portal on Bitrix24 solves the problem of information chaos?
Employees spend up to 2 hours a day searching for files, emails, and solutions. Tasks get lost in dozens of chats, approvals get stuck for weeks. The manager learns about missed deadlines only at a meeting. A corporate portal on Bitrix24 ties every message, document, and task to a single context. You get a transparent picture of work: who is working on what, which stages, where bottlenecks are. Wikipedia: Information silo describes how unorganized data reduces productivity – a portal cuts that loss by 60–70%.
We will evaluate your project for free – contact us to get the architecture in 2 days. A medium‑sized company typically saves 2.5 million rubles annually after deployment (based on our projects).
What does the portal offer in daily work and why is it better than messengers?
In messengers, information is unstructured – discussions get buried within a week. On the portal, every message is tied to a task, project, or document. Employees spend up to 30% of their work time searching for data (McKinsey). The portal reduces this time by 2–3 times thanks to structured repositories and full‑text search.
Communications. Activity stream, messenger, and video calls are tied to specific tasks. Any discussion can be found six months later – in a messenger it would be buried within a week.
Tasks and projects. Kanban, Gantt, checklists, dependencies, time tracking. Each employee's efficiency is visible in reports – no need to wait for a meeting.
Document flow. Approval routes through the business process designer: leave request → manager → HR → accounting. Electronic signature, versioning, deadline control. Integration with electronic document management (SBIS, Diadoc) via REST API.
HR. Onboarding of new employees, leave/travel requests, organizational structure, absence schedule. An employee knows where to go from day one.
Knowledge base. Bitrix24 wiki engine: regulations, instructions. Knowledge does not leave with departing employees.
Implementation example. For a manufacturing company with 320 employees, we deployed a portal with integration of 1C:SALARY AND HR MANAGEMENT and Active Directory in 4 months. Travel request approval time decreased from 3 days to 4 hours. Savings on employee idle time amounted to 1.5 million rubles per year. Managers receive automatic reports on department efficiency. Customer response time decreased by 20%. Portal payback period is 7 months.
How does integration with 1C and Active Directory accelerate HR management?
Integration with 1C:Enterprise via the b24connector module or custom REST handler: a leave request is approved on the portal through a business process and automatically enters 1C:SALARY AND HR MANAGEMENT for vacation pay calculation. Active Directory (SSO via the ldap module) – the employee account is created once in AD and synchronized to the portal, email, VPN. Upon dismissal, it is blocked everywhere. Manual account creation is eliminated, errors are minimized.
Types of corporate portals and key integrations
| Type |
Purpose |
Key Feature |
| Intranet |
Internal communications and services |
News, phone directory (sync with AD), meeting room booking, IT requests via BP |
| HR portal |
HR management and development |
Profiles, KPI/OKR on custom HL blocks, training, electronic document flow |
| Knowledge portal |
Documentation and regulations |
Categorization, tags, ratings, subscriptions to updates |
| Extranet |
Work with partners and contractors |
Granular permissions via CGroup and extranet module, access without VPN |
| Holding portal |
Management of multi‑company structure |
Separate workspaces, consolidated reporting, cross‑cutting BPs |
Additional integrations that deliver real value:
- Email: Exchange via EWS API or IMAP, calendar synchronization, creating a task from an email.
- IP telephony: Asterisk, Mango Office, Zadarma via REST API – calls from the portal, contact card, call recording.
- Video conferencing: built‑in video calls or integration with Zoom/Teams via marketplace.
- EDI: SBIS, Diadoc via REST API – fully electronic document flow with counterparties.
Security and compliance with Federal Law 152‑FZ
The portal contains personal data, financial reports, strategic plans. We guarantee protection:
- role model via CGroup and section‑level permissions;
- two‑factor authentication (OTP, Yandex.Key, SMS);
- audit of all actions (b_event_log);
- TLS encryption for transmission and disk encryption;
- full compliance with Federal Law No. 152‑FZ "On Personal Data".
How is implementation carried out? Step‑by‑step plan
| Stage |
Duration |
What we do |
| 1. Audit |
2–3 weeks |
Interviews, process analysis, architecture, integration plan |
| 2. Setup and customization |
3–6 weeks |
Structure, roles, BPs, branding (CSS template) |
| 3. Integrations |
2–4 weeks |
1C, AD, email, telephony, EDI |
| 4. Data migration |
1–2 weeks |
Documents, directories, employees from current systems |
| 5. Training and pilot |
1–2 weeks |
Administrators, key users, pilot of 20–30 people |
| 6. Scaling |
2–4 weeks |
Connecting departments, fine‑tuning based on feedback |
- Audit — we record current processes, measure time losses.
- Design — choose portal type, plan integrations.
- Implementation — configure business processes, permissions, interface.
- Test — pilot group tests scenarios, we fix issues.
- Launch — connect all employees, train, hand over documentation.
What you receive after implementation
- Project documentation: architecture, integration scheme, business process diagrams.
- Configured portal with all integrations (1C, AD, telephony, EDI).
- Business process descriptions and instructions for administrators and users.
- 30 days of technical support after launch.
- Access to our knowledge base and migration scripts.
Post‑launch support: how to prevent the portal from becoming obsolete
After six months, many portals become abandoned. To avoid this, we offer packages with fixed SLA and a dedicated administrator. Performance monitoring, platform updates, user administration, development of new modules. Our team has over 10 years of experience and more than 50 implemented corporate portals on Bitrix24. We are a certified 1C‑Bitrix partner, guaranteeing quality and deadlines.
Mobile access. Native Bitrix24 app (iOS/Android) with push notifications, tasks, chats. Responsive web interface for extranet users (no app installation required). Offline access to documents and tasks, sync when connectivity is restored.
Order a turnkey corporate portal implementation
Schedule a free audit – we will evaluate your project, propose architecture, and give clear timelines. Get a comprehensive proposal and see that the portal pays for itself within the first six months. Contact us today.
