Bitrix24 Tariff Consulting – Selecting the Optimal Plan

We've repeatedly encountered situations where a company buys the Professional plan for 50 employees, only to find a month later that CRM marketing goes unused, business processes aren't needed, and all that was required were tasks and cloud storage — which are available on a plan half the price. Or the reverse: they opt for Basic, hit the limit on funnels and automation, and pay for customizations that would be included out-of-the-box on a higher plan. Choosing the wrong tariff means either overpaying or facing artificial limitations that slow down operations. Over years of Bitrix24 implementations, we've conducted over 100 consultations on tariff selection and know how to avoid these pitfalls. Selecting the right tariff saves up to 40% on license costs.

The first step is to determine which Bitrix24 modules will be used: CRM, tasks, document flow, telephony, open lines. This dictates whether you need the business process designer (available only from Professional) or CRM robots (available from Standard). Storage volume is also critical: for active document flow, the 24 GB on Basic may fall short.

The goal of a consultation is not just to name a tariff but to justify the choice considering current needs and growth plans. We analyze your business processes, number of users, required integrations, and budget, and only then make a recommendation.

Which Bitrix24 Tariff Suits Your Company?

Tariff selection isn't done "by eye" or based purely on budget. Key factors:

• Number of users: Each tariff has a user limit. Exceeding it requires upgrading.
• CRM functionality: Funnels, robots, triggers, custom fields, CRM marketing — availability depends on tariff.
• Automation: Business process designer vs CRM robots is a major differentiator.
• Storage: Cloud disk size; critical for companies with heavy document flow.
• Integrations: REST API, marketplace, open lines — limits and availability.
• Administration: Access rights, company structure, audit log.

Tariff Comparison

Bitrix24 offers five main tariffs. Below are key differences across functional blocks.

Users and Storage

"Free" — unlimited users, but only 5 GB storage. Suitable for testing or a micro-team without file needs.

CRM

The key dividing line is Standard vs Professional. Standard covers the needs of an average sales department. Professional is needed if you have: multiple funnels, complex automation, CRM marketing, inventory accounting.

Automation and Business Processes

The business process designer is available only on Professional and Enterprise. It is a tool for custom automation: document approval, leave requests, procurement. If your company needs automation beyond the CRM pipeline, Professional is essential.

Communications and Open Lines

Channels are available on all tariffs, but the number of open lines (queues with routing) is limited. If you handle inquiries from different sources with distinct routing, you need Standard or higher.

Typical Selection Scenarios

• Startup, 3–5 people, needs CRM and tasks: Basic. One sales funnel, basic robots, 24 GB storage. If budget is tight, Free is an option but with automation limitations.
• Sales department, 10–30 people, several business lines: Standard. Multiple funnels, advanced robots and triggers, smart processes. Sufficient for complex CRM logic without the business process designer.
• Company with internal processes: document flow, approvals, requests: Professional. The business process designer is key. Plus unlimited funnels, CRM marketing, inventory accounting.
• Large enterprise, 250+ employees, multiple branches: Enterprise. Extended access rights, multi-branch structure, audit log, increased API limits, dedicated support.

Migration Between Tariffs

Upgrade: Can be done anytime via the admin panel. All data is preserved, features unlock instantly.

Downgrade: More complex.

• If the current number of users exceeds the new tariff's limit, you must deactivate "excess" users before downgrading.
• Business processes created on Professional will stop executing on Standard.
• CRM marketing campaigns will halt.
• Data is not deleted, but access to features is blocked.

Recommendation: Before downgrading, audit the used features to avoid losing critical automation.

How We Consult on Tariff Selection

1. Needs assessment: We analyze: number of employees, departments, processes to automate, document volume, integrations with external systems.
2. Feature mapping: We map needs to tariff capabilities. Identify must-have (without which work is impossible) and nice-to-have.
3. Recommendation: Specific tariff with justification. If needs are borderline, we describe both options with trade-offs.
4. Growth plan: If the company is growing, we recommend a tariff with buffer or plan a transition point.

What You Get

• Detailed analysis of team needs and business processes.
• Tariff comparison tailored to your situation.
• Concrete recommendation with justification.
• Migration plan for switching between tariffs.
• Assessment of necessary customizations to compensate for chosen tariff limitations.

Years of experience and over 100 projects guarantee accurate selection. Contact us to get a consultation on Bitrix24 tariff selection. We will analyze your processes and propose the optimal option. Request a consultation — we will assess your project in one day.

For more details on current tariffs, see the official documentation.

How a corporate portal on Bitrix24 solves the problem of information chaos?

Employees spend up to 2 hours a day searching for files, emails, and solutions. Tasks get lost in dozens of chats, approvals get stuck for weeks. The manager learns about missed deadlines only at a meeting. A corporate portal on Bitrix24 ties every message, document, and task to a single context. You get a transparent picture of work: who is working on what, which stages, where bottlenecks are. Wikipedia: Information silo describes how unorganized data reduces productivity – a portal cuts that loss by 60–70%.

We will evaluate your project for free – contact us to get the architecture in 2 days. A medium‑sized company typically saves 2.5 million rubles annually after deployment (based on our projects).

What does the portal offer in daily work and why is it better than messengers?

In messengers, information is unstructured – discussions get buried within a week. On the portal, every message is tied to a task, project, or document. Employees spend up to 30% of their work time searching for data (McKinsey). The portal reduces this time by 2–3 times thanks to structured repositories and full‑text search.

Communications. Activity stream, messenger, and video calls are tied to specific tasks. Any discussion can be found six months later – in a messenger it would be buried within a week.

Tasks and projects. Kanban, Gantt, checklists, dependencies, time tracking. Each employee's efficiency is visible in reports – no need to wait for a meeting.

Document flow. Approval routes through the business process designer: leave request → manager → HR → accounting. Electronic signature, versioning, deadline control. Integration with electronic document management (SBIS, Diadoc) via REST API.

HR. Onboarding of new employees, leave/travel requests, organizational structure, absence schedule. An employee knows where to go from day one.

Knowledge base. Bitrix24 wiki engine: regulations, instructions. Knowledge does not leave with departing employees.

Implementation example. For a manufacturing company with 320 employees, we deployed a portal with integration of 1C:SALARY AND HR MANAGEMENT and Active Directory in 4 months. Travel request approval time decreased from 3 days to 4 hours. Savings on employee idle time amounted to 1.5 million rubles per year. Managers receive automatic reports on department efficiency. Customer response time decreased by 20%. Portal payback period is 7 months.

How does integration with 1C and Active Directory accelerate HR management?

Integration with 1C:Enterprise via the b24connector module or custom REST handler: a leave request is approved on the portal through a business process and automatically enters 1C:SALARY AND HR MANAGEMENT for vacation pay calculation. Active Directory (SSO via the ldap module) – the employee account is created once in AD and synchronized to the portal, email, VPN. Upon dismissal, it is blocked everywhere. Manual account creation is eliminated, errors are minimized.

Types of corporate portals and key integrations

Additional integrations that deliver real value:

• Email: Exchange via EWS API or IMAP, calendar synchronization, creating a task from an email.
• IP telephony: Asterisk, Mango Office, Zadarma via REST API – calls from the portal, contact card, call recording.
• Video conferencing: built‑in video calls or integration with Zoom/Teams via marketplace.
• EDI: SBIS, Diadoc via REST API – fully electronic document flow with counterparties.

Security and compliance with Federal Law 152‑FZ

The portal contains personal data, financial reports, strategic plans. We guarantee protection:

• role model via CGroup and section‑level permissions;
• two‑factor authentication (OTP, Yandex.Key, SMS);
• audit of all actions (b_event_log);
• TLS encryption for transmission and disk encryption;
• full compliance with Federal Law No. 152‑FZ "On Personal Data".

How is implementation carried out? Step‑by‑step plan

1. Audit — we record current processes, measure time losses.
2. Design — choose portal type, plan integrations.
3. Implementation — configure business processes, permissions, interface.
4. Test — pilot group tests scenarios, we fix issues.
5. Launch — connect all employees, train, hand over documentation.

What you receive after implementation

• Project documentation: architecture, integration scheme, business process diagrams.
• Configured portal with all integrations (1C, AD, telephony, EDI).
• Business process descriptions and instructions for administrators and users.
• 30 days of technical support after launch.
• Access to our knowledge base and migration scripts.

Post‑launch support: how to prevent the portal from becoming obsolete

After six months, many portals become abandoned. To avoid this, we offer packages with fixed SLA and a dedicated administrator. Performance monitoring, platform updates, user administration, development of new modules. Our team has over 10 years of experience and more than 50 implemented corporate portals on Bitrix24. We are a certified 1C‑Bitrix partner, guaranteeing quality and deadlines.

Mobile access. Native Bitrix24 app (iOS/Android) with push notifications, tasks, chats. Responsive web interface for extranet users (no app installation required). Offline access to documents and tasks, sync when connectivity is restored.

Order a turnkey corporate portal implementation

Schedule a free audit – we will evaluate your project, propose architecture, and give clear timelines. Get a comprehensive proposal and see that the portal pays for itself within the first six months. Contact us today.