Picture this: a manager grabs an inquiry from chat, enters items into a spreadsheet, calls to clarify the address—with 5 orders this is tolerable, with 50 it's chaos. We often see this pain point with clients, and the solution is almost always the same—set up a CRM Store in Bitrix24. Our expertise in bitrix24 store setup and order automation bitrix24 ensures that your crm store bitrix24 operates efficiently. This product links the catalog, cart, payment, and delivery into a single CRM deal. Order processing time drops by 5–7 times, and the conversion to payment increases by 20–30%. Savings on manual labor reach 70%, as confirmed by our projects.
What is a CRM Store
Bitrix24.Store is a module built into CRM. A bitrix24 store setup involves configuring the crm store bitrix24 to handle order automation bitrix24. It doesn't replace a full-fledged site on 1C-Bitrix, but it covers key e-commerce scenarios: product catalog, order intake, online payment, delivery calculation. An order is created from a CRM deal—items are pulled from the catalog, payment and delivery are handled inside the deal card.
It's available on Standard and higher tariffs, with full automation features on Professional and Enterprise. We recommend Professional for companies with a daily turnover of 50+ orders—the difference in processing speed is clear.
How Order Automation Works: Step by Step
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Creating a deal — the client leaves a request (form, chat, call), the deal automatically enters the 'Store' funnel.
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Selecting products — the manager adds items from the catalog, the system validates stock via REST API request to the warehouse management system (WMS).
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Payment — an automation robot triggers an API webhook to send a payment token via email (YuKassa, invoice, etc.). After confirmation, the deal moves to 'Paid' stage.
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Delivery — an automation robot transfers the order to CDEK or Russian Post via API, and the status is tracked in the deal via JSON payloads.
- Completion — the client receives a notification, the deal closes, data goes to 1C.
Using event-driven architecture, these robots react to stage changes in the deal funnel.
Product Catalog: Sections, Variations, Properties
Setup starts by dividing products into sections. Each section is a category in CRM → Products. A product card includes name, SKU, photo, price in currency. Variations (size/color) are entered as separate lines with their own price and stock. Properties are metadata fields for faceted filtering: material, brand, warranty period.
Import from Excel/CSV — bulk upload with custom field mapping and deduplication logic. Be sure to check SKUs—duplicates break stock. We implement idempotency keys to prevent duplicate payments. For catalogs up to 5,000 items, import takes 2–3 hours.
Payment Systems: What We Connect
| System |
Features |
| YuKassa |
Cards, wallets, SBP. RESTful API integration with OAuth2, includes acquiring contract |
| Robokassa |
15+ methods, good for international payments |
| Bank acquiring |
Via bank module, requires merchant terminal |
| Invoice for payment |
PDF document with details, generated from deal |
| Payment link |
Sent to client in chat/SMS — payment without registration |
Setup via CRM → Store → Payment Systems. Provide API keys, webhook URLs. After payment, deal status updates automatically.
Delivery: Fixed, by Zones, via API
- Fixed — single price or free above threshold.
- By zones — different rates for regions (list of cities/countries).
- Integration with CDEK and Russian Post — via marketplace modules, cost calculated via API using dimensional weight and postal code.
Delivery status updates are synchronized via JSON payloads in the deal card; the manager sees it in the card. On status change, robots can be triggered—e.g., notify the client of arrival.
Why a CRM Store is Better than a Standalone Online Store
A CRM Store is set up 3–5 times faster than a full site on 1C-Bitrix: 5–10 days vs. 4–8 weeks. Implementation cost is 60–80% lower, and automation (robots, business processes, funnel) is already built into CRM. For B2B or small e-commerce, it's the ideal balance of speed and capabilities. According to official Bitrix24 documentation, time savings reach up to 80% in order processing.
Work Stages and Timelines
| Stage |
Duration |
| Business process analysis and design |
1–2 days |
| Catalog import (up to 5,000 items) |
1 day |
| Connecting payment systems (1–3) |
1–2 days |
| Delivery integration |
1–2 days |
| Funnel and robot setup |
1–2 days |
| Testing and training |
1–2 days |
What's Included in a Turnkey Solution
We provide:
- Fully configured product catalog (up to 5,000 items in one import).
- Connection of 1–3 payment systems (with test transactions).
- Integration of one delivery service.
- CRM funnel of 5 stages with robots (confirmation, payment, shipment, delivery, completion).
- Automatic customer notifications (SMS, email) at each stage.
- Documentation of settings and manager training (2-hour webinar).
- Two weeks of technical support after delivery.
Estimated timeline: from 5 to 15 business days. The cost starts from $1,200 for a basic setup (catalog up to 500 items, one payment system, one delivery method). For a full solution with 5,000 items and three integrations, the investment is around $3,500. Clients typically save $2,000–$5,000 annually by reducing manual order processing. The cost is calculated individually—depends on catalog volume, number of integrations, and automation complexity. Get a consultation: we'll analyze your processes and propose a solution.
More about tariffs
For full automation (robots, business processes, custom funnel), Professional or Enterprise tariff is required. On Standard, basic functionality is available but with limitations. We'll help select the optimal tariff for your sales volume.
Why Us
We've been implementing Bitrix24 solutions for many years, with over 50 completed projects. We use only licensed modules. We use event-driven design to ensure scalability. We guarantee stable operation—testing every scenario before delivery. Order a CRM Store setup and get 2 hours of free training for your managers.
Contact us to discuss the details of your project and get a timeline and cost estimate.
How a corporate portal on Bitrix24 solves the problem of information chaos?
Employees spend up to 2 hours a day searching for files, emails, and solutions. Tasks get lost in dozens of chats, approvals get stuck for weeks. The manager learns about missed deadlines only at a meeting. A corporate portal on Bitrix24 ties every message, document, and task to a single context. You get a transparent picture of work: who is working on what, which stages, where bottlenecks are. Wikipedia: Information silo describes how unorganized data reduces productivity – a portal cuts that loss by 60–70%.
We will evaluate your project for free – contact us to get the architecture in 2 days. A medium‑sized company typically saves 2.5 million rubles annually after deployment (based on our projects).
What does the portal offer in daily work and why is it better than messengers?
In messengers, information is unstructured – discussions get buried within a week. On the portal, every message is tied to a task, project, or document. Employees spend up to 30% of their work time searching for data (McKinsey). The portal reduces this time by 2–3 times thanks to structured repositories and full‑text search.
Communications. Activity stream, messenger, and video calls are tied to specific tasks. Any discussion can be found six months later – in a messenger it would be buried within a week.
Tasks and projects. Kanban, Gantt, checklists, dependencies, time tracking. Each employee's efficiency is visible in reports – no need to wait for a meeting.
Document flow. Approval routes through the business process designer: leave request → manager → HR → accounting. Electronic signature, versioning, deadline control. Integration with electronic document management (SBIS, Diadoc) via REST API.
HR. Onboarding of new employees, leave/travel requests, organizational structure, absence schedule. An employee knows where to go from day one.
Knowledge base. Bitrix24 wiki engine: regulations, instructions. Knowledge does not leave with departing employees.
Implementation example. For a manufacturing company with 320 employees, we deployed a portal with integration of 1C:SALARY AND HR MANAGEMENT and Active Directory in 4 months. Travel request approval time decreased from 3 days to 4 hours. Savings on employee idle time amounted to 1.5 million rubles per year. Managers receive automatic reports on department efficiency. Customer response time decreased by 20%. Portal payback period is 7 months.
How does integration with 1C and Active Directory accelerate HR management?
Integration with 1C:Enterprise via the b24connector module or custom REST handler: a leave request is approved on the portal through a business process and automatically enters 1C:SALARY AND HR MANAGEMENT for vacation pay calculation. Active Directory (SSO via the ldap module) – the employee account is created once in AD and synchronized to the portal, email, VPN. Upon dismissal, it is blocked everywhere. Manual account creation is eliminated, errors are minimized.
Types of corporate portals and key integrations
| Type |
Purpose |
Key Feature |
| Intranet |
Internal communications and services |
News, phone directory (sync with AD), meeting room booking, IT requests via BP |
| HR portal |
HR management and development |
Profiles, KPI/OKR on custom HL blocks, training, electronic document flow |
| Knowledge portal |
Documentation and regulations |
Categorization, tags, ratings, subscriptions to updates |
| Extranet |
Work with partners and contractors |
Granular permissions via CGroup and extranet module, access without VPN |
| Holding portal |
Management of multi‑company structure |
Separate workspaces, consolidated reporting, cross‑cutting BPs |
Additional integrations that deliver real value:
- Email: Exchange via EWS API or IMAP, calendar synchronization, creating a task from an email.
- IP telephony: Asterisk, Mango Office, Zadarma via REST API – calls from the portal, contact card, call recording.
- Video conferencing: built‑in video calls or integration with Zoom/Teams via marketplace.
- EDI: SBIS, Diadoc via REST API – fully electronic document flow with counterparties.
Security and compliance with Federal Law 152‑FZ
The portal contains personal data, financial reports, strategic plans. We guarantee protection:
- role model via CGroup and section‑level permissions;
- two‑factor authentication (OTP, Yandex.Key, SMS);
- audit of all actions (b_event_log);
- TLS encryption for transmission and disk encryption;
- full compliance with Federal Law No. 152‑FZ "On Personal Data".
How is implementation carried out? Step‑by‑step plan
| Stage |
Duration |
What we do |
| 1. Audit |
2–3 weeks |
Interviews, process analysis, architecture, integration plan |
| 2. Setup and customization |
3–6 weeks |
Structure, roles, BPs, branding (CSS template) |
| 3. Integrations |
2–4 weeks |
1C, AD, email, telephony, EDI |
| 4. Data migration |
1–2 weeks |
Documents, directories, employees from current systems |
| 5. Training and pilot |
1–2 weeks |
Administrators, key users, pilot of 20–30 people |
| 6. Scaling |
2–4 weeks |
Connecting departments, fine‑tuning based on feedback |
- Audit — we record current processes, measure time losses.
- Design — choose portal type, plan integrations.
- Implementation — configure business processes, permissions, interface.
- Test — pilot group tests scenarios, we fix issues.
- Launch — connect all employees, train, hand over documentation.
What you receive after implementation
- Project documentation: architecture, integration scheme, business process diagrams.
- Configured portal with all integrations (1C, AD, telephony, EDI).
- Business process descriptions and instructions for administrators and users.
- 30 days of technical support after launch.
- Access to our knowledge base and migration scripts.
Post‑launch support: how to prevent the portal from becoming obsolete
After six months, many portals become abandoned. To avoid this, we offer packages with fixed SLA and a dedicated administrator. Performance monitoring, platform updates, user administration, development of new modules. Our team has over 10 years of experience and more than 50 implemented corporate portals on Bitrix24. We are a certified 1C‑Bitrix partner, guaranteeing quality and deadlines.
Mobile access. Native Bitrix24 app (iOS/Android) with push notifications, tasks, chats. Responsive web interface for extranet users (no app installation required). Offline access to documents and tasks, sync when connectivity is restored.
Order a turnkey corporate portal implementation
Schedule a free audit – we will evaluate your project, propose architecture, and give clear timelines. Get a comprehensive proposal and see that the portal pays for itself within the first six months. Contact us today.
