Every day, managers spend an hour reviewing task lists but can’t answer basic questions: How many tasks are processed daily? Where is the bottleneck? Who is overloaded? Without metrics, flow management is blind. In our practice, 80% of companies don’t even know their throughput and cycle time. Improving efficiency means measuring, visualizing, and optimizing workflows based on data. We are a team of certified specialists with 10+ years of experience who have implemented over 50 Bitrix24 tuning projects. Order an audit of your current flows to discover your team’s exact metrics. Contact us for a detailed discussion of your tasks.
Key Flow Metrics
Throughput — the number of tasks closed in a period. Measured in tasks per day or week. Shows real productivity. If throughput drops with an unchanged team composition, something is hindering work.
Cycle time — the time from a task entering the flow to its closure. Includes time in queue, assignment, and work. The lower the cycle time, the faster the team processes requests.
Lead time — the time from task creation by the requester to closure. Differs from cycle time by including the time before entering the flow.
Time in queue — how long a task waits for assignment. A high value indicates a lack of resources or uneven distribution.
WIP — the number of tasks in work simultaneously. Too high a WIP leads to context switching and reduced efficiency.
Common mistakes when setting up metrics
- Measuring only throughput, ignoring cycle time — they don’t see waiting time.
- Ignoring time in queue — they miss assignment bottlenecks.
- Not adjusting WIP limits — overload reduces productivity.
How to Measure Throughput in Bitrix24?
To measure throughput, we use standard Bitrix24 reports: task reports grouped by periods. If more precise analytics are needed, we set up data collection via the REST API. For example, for a logistics client, we built a dashboard based on an external BI system, allowing them to see throughput per hour. As defined by Wikipedia, throughput is the rate of production or processing. More details — Throughput.
Why Is WIP Important for Productivity?
WIP directly affects cycle time. If each employee keeps 5 tasks in work simultaneously, each task’s execution time increases by 40–60% due to context switching. We recommend setting a WIP limit equal to the number of active channels (usually 2–3 tasks per person).
How to Set Up a Throughput Dashboard: Step-by-Step
- Create a task report → select period (day/week/month).
- Add grouping by status (Closed/In progress) and close date.
- Set filters: exclude test tasks, select desired project.
- Save the report and add it to a work board as a chart.
- Automate updates via REST API if real-time data is required.
Identifying Bottlenecks
Bottlenecks are identified by a combination of metrics:
| Symptom |
Cause |
Solution |
| Queue grows, throughput stable |
Incoming flow exceeds capacity |
Add participants or redirect tasks |
| Cycle time rises, throughput drops |
Employees overloaded, many switches |
Lower WIP limit |
| High time in queue for one task type |
Shortage of specific specialists |
Train additional employees |
| Uneven throughput by day |
Peak load on certain days |
Adjust shift distribution |
After analysis, we often find that 20% of employees process 80% of tasks — a sign of imbalance.
Example of Metrics Before and After Optimization
| Metric |
Before optimization |
After optimization |
| Throughput (tasks/week) |
180 |
220 |
| Cycle time (days) |
4 |
2.5 |
| WIP per employee |
15 |
3 |
| Time in queue (hours) |
8 |
3 |
How We Do It: Case Study
For a large IT company with 200 tasks per week, we conducted a flow audit. Initial data: throughput = 180 tasks/week, average cycle time = 4 days, WIP = 15 tasks per person. After setting up metrics and implementing a WIP limit (3 tasks per employee), after one month throughput rose to 220 tasks/week and cycle time dropped to 2.5 days. Key changes:
- Optimized task distribution via REST API — automatic load balancing.
- Set up a dashboard with current WIP and notifications when the limit is exceeded.
- Trained the team to read metrics and make decisions.
Result: throughput increased by 22%, waiting time halved.
Reports and Dashboards
We configure reports in Bitrix24:
- Flow dashboard — current state: tasks in queue, in progress, closed today. Updated in real time.
- Weekly report — throughput, average cycle time, participant load. Sent to the manager on schedule.
- SLA report — percentage of tasks completed within SLA. Detail by priority and task type.
- Participant report — individual statistics: number of closed tasks, average cycle time, percentage of overdue items.
Data-Driven Optimization
Based on metric analysis:
- Adjust WIP limits. If cycle time grows, reduce the maximum concurrent tasks per employee.
- Rebalance flows. If one flow is overloaded and another idle, reassign participants.
- Change assignment method. If round-robin gives uneven load, switch to load-based distribution.
- Add automation. Routine tasks that take a lot of time are candidates for templating or automation.
What the Work Includes
We provide a complete package:
- Audit of current flows: data collection, participant interviews, analysis of existing metrics.
- Metrics setup: throughput, cycle time, lead time, WIP, time in queue.
- Dashboard and report construction: real-time, weekly summaries, SLA monitoring, breach notifications.
- Bottleneck identification and optimization recommendations.
- Training for managers: reading metrics, data-driven decision making.
- Documentation of settings and processes.
- One month of post-implementation support.
Guarantees and Results
Our engineers are certified Bitrix24 specialists with 10+ years of experience. We have implemented over 50 flow optimization projects for companies in various industries. We guarantee transparent results: one month after setup, you’ll see throughput increase by 20–30% and cycle time decrease. Get a consultation during the audit stage — contact us to discuss your tasks in detail. With us, you can always order a pilot project.
How a corporate portal on Bitrix24 solves the problem of information chaos?
Employees spend up to 2 hours a day searching for files, emails, and solutions. Tasks get lost in dozens of chats, approvals get stuck for weeks. The manager learns about missed deadlines only at a meeting. A corporate portal on Bitrix24 ties every message, document, and task to a single context. You get a transparent picture of work: who is working on what, which stages, where bottlenecks are. Wikipedia: Information silo describes how unorganized data reduces productivity – a portal cuts that loss by 60–70%.
We will evaluate your project for free – contact us to get the architecture in 2 days. A medium‑sized company typically saves 2.5 million rubles annually after deployment (based on our projects).
What does the portal offer in daily work and why is it better than messengers?
In messengers, information is unstructured – discussions get buried within a week. On the portal, every message is tied to a task, project, or document. Employees spend up to 30% of their work time searching for data (McKinsey). The portal reduces this time by 2–3 times thanks to structured repositories and full‑text search.
Communications. Activity stream, messenger, and video calls are tied to specific tasks. Any discussion can be found six months later – in a messenger it would be buried within a week.
Tasks and projects. Kanban, Gantt, checklists, dependencies, time tracking. Each employee's efficiency is visible in reports – no need to wait for a meeting.
Document flow. Approval routes through the business process designer: leave request → manager → HR → accounting. Electronic signature, versioning, deadline control. Integration with electronic document management (SBIS, Diadoc) via REST API.
HR. Onboarding of new employees, leave/travel requests, organizational structure, absence schedule. An employee knows where to go from day one.
Knowledge base. Bitrix24 wiki engine: regulations, instructions. Knowledge does not leave with departing employees.
Implementation example. For a manufacturing company with 320 employees, we deployed a portal with integration of 1C:SALARY AND HR MANAGEMENT and Active Directory in 4 months. Travel request approval time decreased from 3 days to 4 hours. Savings on employee idle time amounted to 1.5 million rubles per year. Managers receive automatic reports on department efficiency. Customer response time decreased by 20%. Portal payback period is 7 months.
How does integration with 1C and Active Directory accelerate HR management?
Integration with 1C:Enterprise via the b24connector module or custom REST handler: a leave request is approved on the portal through a business process and automatically enters 1C:SALARY AND HR MANAGEMENT for vacation pay calculation. Active Directory (SSO via the ldap module) – the employee account is created once in AD and synchronized to the portal, email, VPN. Upon dismissal, it is blocked everywhere. Manual account creation is eliminated, errors are minimized.
Types of corporate portals and key integrations
| Type |
Purpose |
Key Feature |
| Intranet |
Internal communications and services |
News, phone directory (sync with AD), meeting room booking, IT requests via BP |
| HR portal |
HR management and development |
Profiles, KPI/OKR on custom HL blocks, training, electronic document flow |
| Knowledge portal |
Documentation and regulations |
Categorization, tags, ratings, subscriptions to updates |
| Extranet |
Work with partners and contractors |
Granular permissions via CGroup and extranet module, access without VPN |
| Holding portal |
Management of multi‑company structure |
Separate workspaces, consolidated reporting, cross‑cutting BPs |
Additional integrations that deliver real value:
- Email: Exchange via EWS API or IMAP, calendar synchronization, creating a task from an email.
- IP telephony: Asterisk, Mango Office, Zadarma via REST API – calls from the portal, contact card, call recording.
- Video conferencing: built‑in video calls or integration with Zoom/Teams via marketplace.
- EDI: SBIS, Diadoc via REST API – fully electronic document flow with counterparties.
Security and compliance with Federal Law 152‑FZ
The portal contains personal data, financial reports, strategic plans. We guarantee protection:
- role model via CGroup and section‑level permissions;
- two‑factor authentication (OTP, Yandex.Key, SMS);
- audit of all actions (b_event_log);
- TLS encryption for transmission and disk encryption;
- full compliance with Federal Law No. 152‑FZ "On Personal Data".
How is implementation carried out? Step‑by‑step plan
| Stage |
Duration |
What we do |
| 1. Audit |
2–3 weeks |
Interviews, process analysis, architecture, integration plan |
| 2. Setup and customization |
3–6 weeks |
Structure, roles, BPs, branding (CSS template) |
| 3. Integrations |
2–4 weeks |
1C, AD, email, telephony, EDI |
| 4. Data migration |
1–2 weeks |
Documents, directories, employees from current systems |
| 5. Training and pilot |
1–2 weeks |
Administrators, key users, pilot of 20–30 people |
| 6. Scaling |
2–4 weeks |
Connecting departments, fine‑tuning based on feedback |
- Audit — we record current processes, measure time losses.
- Design — choose portal type, plan integrations.
- Implementation — configure business processes, permissions, interface.
- Test — pilot group tests scenarios, we fix issues.
- Launch — connect all employees, train, hand over documentation.
What you receive after implementation
- Project documentation: architecture, integration scheme, business process diagrams.
- Configured portal with all integrations (1C, AD, telephony, EDI).
- Business process descriptions and instructions for administrators and users.
- 30 days of technical support after launch.
- Access to our knowledge base and migration scripts.
Post‑launch support: how to prevent the portal from becoming obsolete
After six months, many portals become abandoned. To avoid this, we offer packages with fixed SLA and a dedicated administrator. Performance monitoring, platform updates, user administration, development of new modules. Our team has over 10 years of experience and more than 50 implemented corporate portals on Bitrix24. We are a certified 1C‑Bitrix partner, guaranteeing quality and deadlines.
Mobile access. Native Bitrix24 app (iOS/Android) with push notifications, tasks, chats. Responsive web interface for extranet users (no app installation required). Offline access to documents and tasks, sync when connectivity is restored.
Order a turnkey corporate portal implementation
Schedule a free audit – we will evaluate your project, propose architecture, and give clear timelines. Get a comprehensive proposal and see that the portal pays for itself within the first six months. Contact us today.
