Conference Calls in Bitrix24: From Chaos to One-Click Meetings
A typical scenario: a team of 15, half remote, weekly stand-ups in Zoom, links lost in chats, recordings scattered. Meanwhile, Bitrix24 already has built-in video calls, conference rooms, and calendar integration. We configure it so that conference calls run inside the portal—or with external services when needed. Our experience: 5+ years implementing Bitrix24, over 100 successful projects. We guarantee stable operation and transparent reporting. After our setup, communication speeds up by 40% and lost links drop to zero. Automating meeting creation from CRM saves up to 2 hours per manager daily.
What Problems Does Configuring Conference Calls in Bitrix24 Solve?
After implementing built-in video calls, chaos with scattered links disappears, the calendar reminds of meetings automatically, and conference recordings tie directly to CRM. For example, at a trading company with 50 employees, after setting up rooms for regular planning meetings, the time spent organizing meetings dropped by 30%. Clients now receive Zoom links directly from deals.
How We Do It
Built-in Video Calls & Conference Rooms
Bitrix24 supports group video calls on all plans: Free—up to 12 participants without recording, Basic—up to 24 with recording, Standard and Professional—up to 48 participants with HD quality and screen sharing. Calls start from group chats. For recurring meetings, we create permanent conference rooms under Video calls → Conferences. Rooms can be open (anyone with a link, with lobby) or closed (authorized users only). The link can be tied to a calendar event—participants automatically get a reminder 15 minutes before with a join button.
Calendar Integration
When creating a calendar event in Bitrix24, enable the "Video conference" option—the system generates a link and adds it to the invitation. Everything in one window, no lost links. This integration alone reduces meeting coordination time by 30%.
Integrating Zoom and Microsoft Teams
If your team is used to Zoom or Teams, we don't remove them—we integrate. We install the app from Bitrix24 Market, authorize via OAuth. Then, when creating a calendar event, you'll see options like "Create Zoom conference" or "Create Teams meeting." The link is automatically generated and placed in the invitation. A manager plans a client meeting in CRM → creates an activity of type "Call" → attaches a Zoom conference → the client receives an email with the link. Everything in one interface.
Case Study: Trading Company with 50 Employees
Before setup: meetings were organized via multiple channels (email, chat, phone), links to Zoom meetings were often lost or outdated, no central repository for recordings. We configured permanent conference rooms for weekly planning and sales meetings, linked them to recurring calendar events, and integrated Zoom for external client calls. Result: time spent on meeting organization dropped from 20 minutes per meeting to under 5 minutes. Client satisfaction improved because they received a consistent link from CRM. Recordings are now stored on Bitrix24 Drive and attached to corresponding deals.
Why Built-in Solutions Are Better Than External?
Built-in video calls require no extra subscriptions and are fully integrated with CRM. For teams up to 48 members, it's cheaper and simpler. Here's a comparison:
| Parameter | Bitrix24 (built-in) | Zoom / Teams |
|---|---|---|
| Max participants | 48 (depends on plan) | 100 (Zoom), 300 (Teams) |
| Recording | Yes (plans above Free) | Yes |
| CRM integration | Full, in one window | Via apps |
| Participant management | Lobby, mute | Similar |
| Cost | Included in Bitrix24 subscription | Separate subscription |
For conferences with 100+ participants, we use external services—and integrate them with Bitrix24.
Our Process
- Analyze current communications and team needs.
- Design the schema: rooms, calendar, integrations.
- Configure the portal: create rooms, link to calendar, connect Zoom/Teams.
- Test connectivity on different devices (browser, mobile app).
- Document the schema and train employees.
How to Ensure Conference Security?
For closed rooms, entry is by authorization only. The organizer can enable a lobby for open rooms. Temporary guest links can be set with an expiration date and automatic revocation. Rights to create open conferences with external participants are assigned individually.
What's Included in the Configuration?
- Create conference rooms for regular meetings
- Link rooms to calendar events with reminders
- Connect Zoom or Teams (if used)
- Set access rights: who can create open conferences
- Test call quality and recording
- Document and train employees
Estimated Timelines
Basic setup takes 2 to 5 working days. Complex cases with external service integration and business processes — up to 10 days. Pricing is determined after analysis.
Contact us to pinpoint your case — we'll recommend the best solution for your team.