Step-by-Step Guide to Building a Patient Portal on 1C-Bitrix
A patient calls the clinic to get test results. The admin searches the MIS, dictates values over the phone, the patient scribbles them down. To book an appointment — another call, waiting on hold, manual slot selection. Inconvenient for the patient and expensive for the clinic: each call costs 30–50% of the call-center budget. We solve both problems with a patient portal on the website, integrated with your MIS.
A patient portal on 1C-Bitrix gives patients access to appointment booking (online doctor appointment), test results (lab results in patient account), medical records (patient medical record), prescriptions, and telemedicine (WebRTC video consultation). The clinic reduces call-center load and boosts patient loyalty. We tailor the portal to your specifics: from basic booking to full digital interaction.
Why a Patient Portal Saves Clinic Money
Online booking is 4 times faster than a phone call: the patient picks a time in 30 seconds instead of waiting 2–3 minutes. Test results appear in the portal immediately after readiness — no need to call patients. Based on our data, clinics reduce call-center expenses by 30–50% (average 40%) after implementation. The basic portal costs from 150,000 rubles, full-featured from 500,000 rubles. On average, clinics save 50,000 rubles monthly on call center costs. Moreover, patients return more often when they can see their visit history and prescriptions.
What the Patient Portal Includes
- Appointment booking (online doctor appointment). Choose doctor, specialty, date, and time. Real-time slot display from the MIS schedule.
- Test results (lab results in patient account). Lab data with history, trends, and normal/abnormal markers.
- Patient medical record. Visit protocols, diagnoses, prescriptions in a structured format.
- Prescriptions and orders. Current medications with dosages and durations.
- Documents. Download certificates, statements, contracts, service invoices.
- Telemedicine (WebRTC video consultation). Video consultation with a doctor from the portal — no third-party apps.
- Payment. Online payment, payment history, outstanding balances.
- Notifications. SMS and email reminders for visits, result readiness, follow-ups.
How We Ensure Data Security (Personal Data Security 152-FZ)
Medical data is a special category regulated by 152-FZ. We implement:
- Two-factor authentication (login/password + SMS code).
- HTTPS encryption and at-rest database encryption.
- Logging all actions: who, when, what was viewed.
- Patient consent for personal data processing and medical data access.
- Access separation: patients see only their own data; parents see child data by proxy.
- Certification if required (Ministry of Health compliance).
Integrating with Your MIS (MIS Integration)
A patient portal without connection to the medical information system is just an empty shell. We ensure data transfer:
| Data |
Source |
Direction |
| Doctor schedules |
MIS |
MIS → Website |
| Appointment requests |
Website |
Website → MIS |
| Test results |
LIS (lab system) |
LIS → Website |
| Visit protocols |
MIS |
MIS → Website |
| Patient data |
MIS |
Bidirectional |
Supported MIS: 1C:Medicine (1C Medicine), MedOffice, Infoclinic, EMIAS, and others — via API or intermediate data bus.
Step-by-Step Setup Process (Setting Up Patient Account)
- Requirements analysis – Define features and integration points.
- MIS API connection – Establish secure data exchange.
- Authentication setup – Implement two-factor login.
- Portal components – Develop modules for booking, results, documents.
- Telemedicine integration – Enable WebRTC video consultation.
- Testing & deployment – Functional, load, and security testing.
- Staff training – Train clinic personnel.
How We Build the Portal (Commercial Bitrix Development)
We use 1C-Bitrix component approach: the portal is assembled from custom components (authentication, schedule, results, documents) following platform standards. MIS integration is done via API or file exchange (CommerceML). For telemedicine, we use WebRTC — it's more secure than third-party services (end-to-end encryption, data stays in your infrastructure). All data is cached with invalidation on MIS changes — typically every 5 minutes. Responsive interface optimized for mobile (70% of patients access via smartphone). Heavy queries run asynchronously, the user sees a loading progress indicator. We specialize in commercial Bitrix development with Bitrix D7, highload blocks, and event system for real-time sync.
Timelines
| Stage |
Duration |
| Basic appointment booking |
from 2 weeks |
| Adding test results |
+1 week |
| Telemedicine and documents |
+2–3 weeks |
| Full functionality |
up to 2 months |
Pricing is individual and depends on integration complexity and feature count. On average, clinics save about 50,000 rubles per month on call center costs after portal launch. Get a free engineering consultation — just contact us.
Why Choose Our Approach? (Telemedicine on Bitrix)
We have been working with Bitrix for over 10 years and have completed 50+ projects for medical clinics. We use Component 2.0, tagged caching, ORM, and agents. Every project undergoes thorough testing and includes 1 year warranty support. Contact us to get a cost and timeline estimate for your project.
What's Included?
- Requirements analysis and architecture design.
- Integration with MIS and payment systems.
- Development of custom portal components.
- Telemedicine setup (WebRTC video consultation).
- Testing (functional, load, security).
- Deployment and clinic staff training.
- Warranty support — 1 year.
Contact us and get a free engineering consultation to set up a patient portal tailored to your clinic.
How a corporate portal on Bitrix24 solves the problem of information chaos?
Employees spend up to 2 hours a day searching for files, emails, and solutions. Tasks get lost in dozens of chats, approvals get stuck for weeks. The manager learns about missed deadlines only at a meeting. A corporate portal on Bitrix24 ties every message, document, and task to a single context. You get a transparent picture of work: who is working on what, which stages, where bottlenecks are. Wikipedia: Information silo describes how unorganized data reduces productivity – a portal cuts that loss by 60–70%.
We will evaluate your project for free – contact us to get the architecture in 2 days. A medium‑sized company typically saves 2.5 million rubles annually after deployment (based on our projects).
What does the portal offer in daily work and why is it better than messengers?
In messengers, information is unstructured – discussions get buried within a week. On the portal, every message is tied to a task, project, or document. Employees spend up to 30% of their work time searching for data (McKinsey). The portal reduces this time by 2–3 times thanks to structured repositories and full‑text search.
Communications. Activity stream, messenger, and video calls are tied to specific tasks. Any discussion can be found six months later – in a messenger it would be buried within a week.
Tasks and projects. Kanban, Gantt, checklists, dependencies, time tracking. Each employee's efficiency is visible in reports – no need to wait for a meeting.
Document flow. Approval routes through the business process designer: leave request → manager → HR → accounting. Electronic signature, versioning, deadline control. Integration with electronic document management (SBIS, Diadoc) via REST API.
HR. Onboarding of new employees, leave/travel requests, organizational structure, absence schedule. An employee knows where to go from day one.
Knowledge base. Bitrix24 wiki engine: regulations, instructions. Knowledge does not leave with departing employees.
Implementation example. For a manufacturing company with 320 employees, we deployed a portal with integration of 1C:SALARY AND HR MANAGEMENT and Active Directory in 4 months. Travel request approval time decreased from 3 days to 4 hours. Savings on employee idle time amounted to 1.5 million rubles per year. Managers receive automatic reports on department efficiency. Customer response time decreased by 20%. Portal payback period is 7 months.
How does integration with 1C and Active Directory accelerate HR management?
Integration with 1C:Enterprise via the b24connector module or custom REST handler: a leave request is approved on the portal through a business process and automatically enters 1C:SALARY AND HR MANAGEMENT for vacation pay calculation. Active Directory (SSO via the ldap module) – the employee account is created once in AD and synchronized to the portal, email, VPN. Upon dismissal, it is blocked everywhere. Manual account creation is eliminated, errors are minimized.
Types of corporate portals and key integrations
| Type |
Purpose |
Key Feature |
| Intranet |
Internal communications and services |
News, phone directory (sync with AD), meeting room booking, IT requests via BP |
| HR portal |
HR management and development |
Profiles, KPI/OKR on custom HL blocks, training, electronic document flow |
| Knowledge portal |
Documentation and regulations |
Categorization, tags, ratings, subscriptions to updates |
| Extranet |
Work with partners and contractors |
Granular permissions via CGroup and extranet module, access without VPN |
| Holding portal |
Management of multi‑company structure |
Separate workspaces, consolidated reporting, cross‑cutting BPs |
Additional integrations that deliver real value:
- Email: Exchange via EWS API or IMAP, calendar synchronization, creating a task from an email.
- IP telephony: Asterisk, Mango Office, Zadarma via REST API – calls from the portal, contact card, call recording.
- Video conferencing: built‑in video calls or integration with Zoom/Teams via marketplace.
- EDI: SBIS, Diadoc via REST API – fully electronic document flow with counterparties.
Security and compliance with Federal Law 152‑FZ
The portal contains personal data, financial reports, strategic plans. We guarantee protection:
- role model via CGroup and section‑level permissions;
- two‑factor authentication (OTP, Yandex.Key, SMS);
- audit of all actions (b_event_log);
- TLS encryption for transmission and disk encryption;
- full compliance with Federal Law No. 152‑FZ "On Personal Data".
How is implementation carried out? Step‑by‑step plan
| Stage |
Duration |
What we do |
| 1. Audit |
2–3 weeks |
Interviews, process analysis, architecture, integration plan |
| 2. Setup and customization |
3–6 weeks |
Structure, roles, BPs, branding (CSS template) |
| 3. Integrations |
2–4 weeks |
1C, AD, email, telephony, EDI |
| 4. Data migration |
1–2 weeks |
Documents, directories, employees from current systems |
| 5. Training and pilot |
1–2 weeks |
Administrators, key users, pilot of 20–30 people |
| 6. Scaling |
2–4 weeks |
Connecting departments, fine‑tuning based on feedback |
- Audit — we record current processes, measure time losses.
- Design — choose portal type, plan integrations.
- Implementation — configure business processes, permissions, interface.
- Test — pilot group tests scenarios, we fix issues.
- Launch — connect all employees, train, hand over documentation.
What you receive after implementation
- Project documentation: architecture, integration scheme, business process diagrams.
- Configured portal with all integrations (1C, AD, telephony, EDI).
- Business process descriptions and instructions for administrators and users.
- 30 days of technical support after launch.
- Access to our knowledge base and migration scripts.
Post‑launch support: how to prevent the portal from becoming obsolete
After six months, many portals become abandoned. To avoid this, we offer packages with fixed SLA and a dedicated administrator. Performance monitoring, platform updates, user administration, development of new modules. Our team has over 10 years of experience and more than 50 implemented corporate portals on Bitrix24. We are a certified 1C‑Bitrix partner, guaranteeing quality and deadlines.
Mobile access. Native Bitrix24 app (iOS/Android) with push notifications, tasks, chats. Responsive web interface for extranet users (no app installation required). Offline access to documents and tasks, sync when connectivity is restored.
Order a turnkey corporate portal implementation
Schedule a free audit – we will evaluate your project, propose architecture, and give clear timelines. Get a comprehensive proposal and see that the portal pays for itself within the first six months. Contact us today.
