Company Structure Setup in Bitrix24
A new employee doesn't know who to contact about procurement. The portal has 150 people — all in one flat list, no departments or managers. A task is assigned "to someone in accounting" — because it's unclear who owns what. Company structure in Bitrix24 isn't a decorative org chart, it's a working mechanism: access rights, approval workflows, department reports, and task visibility all depend on it.
Organizational Structure
Company structure is configured in Company → Structure. Visually it's a tree: company → departments → divisions → employees. Each node is a subdivision with a manager.
Structure elements:
| Element | Description |
|---|---|
| Company | Root node. Name, logo, general description |
| Department | Large subdivision: "Commercial Department," "Production" |
| Division | Subdivision within a department: "Sales Division," "Marketing Division" |
| Manager | Employee assigned as subdivision manager |
| Employee | Assigned to one subdivision |
Nesting depth is unlimited: company → directorate → management → division → team — if the structure exists.
Subdivision Managers
Manager assignment is critical. A subdivision manager in Bitrix24 gets:
- Visibility of subordinates' tasks — "Employee Tasks" section shows all tasks of division employees.
- Reports — work time, effectiveness, workload by division.
- Approval workflows — business processes automatically route requests (vacation, procurement, business trip) to the manager.
- Escalations — overdue task notifications flow up the hierarchy.
A manager is assigned in subdivision settings. One employee can manage multiple subdivisions.
Employee Profiles
Each employee has a profile with data:
- Basic — full name, job title, subdivision, hire date.
- Contacts — work phone, email, internal extension.
- Photo — displayed in org structure, task cards, chat.
- Custom fields — can be added: office number, skills, project role.
The profile is filled by admin on employee creation or by the employee (if settings allow).
Transfers and Terminations
When an employee moves to another division — the structure binding changes. All tasks, chats, and files remain with the employee, but the new manager gains task visibility.
On termination, an employee is deactivated (not deleted). Their tasks are reassigned, portal access is blocked, but history (comments, files, messages) is preserved.
LDAP / Active Directory Sync
For companies with corporate directory (Active Directory, LDAP), structure syncs automatically. Employees, divisions, and managers are imported from AD.
Setup: Settings → LDAP Integration. Specify server, port, base DN, field mapping (AD attribute → Bitrix24 field). Sync runs on schedule or manually.
Available in on-premise Bitrix24. Cloud version has limited LDAP sync — use CSV import or manual creation.
What We Configure
- Org structure design: departments, divisions, nesting
- Create subdivisions and assign managers
- Fill employee profiles: job titles, contacts, custom fields
- Configure visibility rights based on structure
- LDAP/AD sync (on-premise version)
- Policy: employee transfers, deactivation on termination