Video Call Recording Configuration in Bitrix24
Video calls in Bitrix24 work through the built-in video conference module. Call recording is needed to monitor call quality, train new managers, and resolve disputes with clients.
Where video call recording works
Bitrix24 supports two types of video communications:
| Type | Tool | Recording |
|---|---|---|
| Internal video calls | Bitrix24 Chats (WebRTC) | Manual recording by participant |
| Video conferences | Conference module | Recording by organizer |
| Phone calls | Telephony module | Recorded as audio |
Full-featured recording with storage in Bitrix24 cloud is available for video conferences (Bitrix24 Conferences). Internal P2P video calls between employees are recorded only through the browser's built-in function or third-party utilities.
Video conference recording setup
Recording is available to the conference organizer. Settings:
Section: Video Calls → Conferences → Create/Configure.
When creating a conference, enable the "Allow Recording" option. During a call, the organizer clicks the "Record" button — all participants receive a notification about the start of recording (this is a legal requirement).
After the conference ends, the recording is saved to Bitrix24 cloud storage (Drive). Recording access is through the "Drive" section → "Conference Recordings" folder.
Plan requirements
Video conference recording is available on paid Bitrix24 plans. On basic plans, recording may be limited by duration or quantity.
For Bitrix24 cloud version, check availability: Settings → Plans → Functionality.
Recording storage
Recordings take up significant space in cloud storage. One hour of video recording in HD quality is approximately 1-2 GB.
Storage management:
- Auto-deletion of old recordings — configured through storage policies (if available on the plan).
-
Upload to external server — through Disk API (
disk.file.get,disk.file.download) you can automatically download recordings to your own storage.
Script for automatic upload of recordings to external server:
// Get list of files from recordings folder
$result = \Bitrix\Bitrix24\Call\*; // via REST API
// disk.folder.getchildren for recordings folder
// disk.file.download to download each file
Phone call recording
Audio recording of telephone calls (incoming and outgoing) is a separate function of the telephony module. Configured in:
CRM → Telephony → Settings → Call Recording → Enable.
Recordings are stored in CRM and linked to activities in contact and deal cards. You can listen to the recording directly from the CRM card.
Audio recording retention period is configurable: default 3 months, can be changed in telephony settings. With large call volumes, storage grows quickly — it's important to monitor limits.
On-premise version: specifics
On on-premise Bitrix24, video call recording depends on server settings. If integration with Zoom or other video services is used, recording is configured on their side. For internal Bitrix24 conferences, recordings are stored on the server disk, not in the cloud.
Enabling video call recording on a ready-made portal — 1-2 hours including plan verification and test recording.