UserVoice integration for feedback collection on website

UserVoice Integration for Feedback Collection

UserVoice is a platform for collecting feature requests and feedback with support for SSO, custom fields, and integration with Jira/Salesforce. Designed for B2B SaaS with product administrator roles.

Widget Embedding

<!-- Basic integration via Gadget (sidebar widget) -->
<script>
  UserVoice = window.UserVoice || [];
  (function(){
    var uv = document.createElement('script');
    uv.type = 'text/javascript';
    uv.async = true;
    uv.src = '//widget.uservoice.com/YOUR_KEY.js';
    var s = document.getElementsByTagName('script')[0];
    s.parentNode.insertBefore(uv, s);
  })();

  UserVoice.push(['identify', {
    email:       currentUser.email,
    name:        currentUser.name,
    id:          currentUser.id,
    account: {
      id:   currentUser.accountId,
      name: currentUser.accountName,
    }
  }]);

  UserVoice.push(['addTrigger', '#feedback-button', {
    mode:  'satisfaction',
    forum_id: 12345,
  }]);
</script>

REST API for Idea Management

class UserVoiceService
{
    private string $baseUrl;
    private string $token;

    public function __construct()
    {
        $this->baseUrl = 'https://' . config('services.uservoice.subdomain') . '.uservoice.com/api/v2';
        $this->token   = config('services.uservoice.token');
    }

    public function getSuggestions(string $forumId, array $params = []): array
    {
        $response = Http::withToken($this->token)
            ->get("{$this->baseUrl}/forums/{$forumId}/suggestions", array_merge([
                'sort'     => 'votes',
                'per_page' => 25,
                'filter'   => 'public',
            ], $params));

        return $response->json('suggestions', []);
    }

    public function createSuggestion(string $forumId, string $title, string $body, int $userId): array
    {
        return Http::withToken($this->token)
            ->post("{$this->baseUrl}/forums/{$forumId}/suggestions", [
                'suggestion' => [
                    'title' => $title,
                    'body'  => $body,
                ],
                'user_id' => $userId,
            ])->json('suggestion');
    }
}

Jira Synchronization

UserVoice supports native integration with Jira (in paid tiers). Ideas with a specific status automatically create tasks in Jira, and changes to task status update the idea status in UserVoice.

For custom synchronization, use a webhook from UserVoice and Jira REST API:

Route::post('/webhooks/uservoice', function (Request $request) {
    if ($request->json('event') === 'suggestion.status_changed') {
        $suggestion = $request->json('suggestion');

        if ($suggestion['status']['key'] === 'planned') {
            // Create task in Jira
            Http::withBasicAuth(config('jira.user'), config('jira.token'))
                ->post(config('jira.url') . '/rest/api/3/issue', [
                    'fields' => [
                        'project'     => ['key' => 'PROD'],
                        'summary'     => $suggestion['title'],
                        'description' => ['type' => 'doc', 'version' => 1,
                            'content' => [['type' => 'paragraph',
                                'content' => [['type' => 'text', 'text' => $suggestion['body']]]]]],
                        'issuetype'   => ['name' => 'Story'],
                    ],
                ]);
        }
    }
    return response('ok');
});

Timeline

UserVoice integration with SSO and status synchronization: 2–3 business days.